SiteImprove Quick Links

Getting Access to SiteImprove

If you are a website owner and/or developer responsible for fixing accessibility issues on your website, you will be contacted by WebTech to get set up in SiteImprove. When contacted, you will receive a link to authenticate via your WWU account. This means you can use your WWU email address to log in to SiteImprove.

You can also get initial access to SiteImprove using the first-time SiteImprove login. After logging in for the first time, you will need to contact WebTech with the site or group of pages you would like access to.

Once you are logged in, it is recommended to go through the Getting Started articles, especially the introductory and accessibility tutorials. They will guide you through navigating the dashboard, how to find accessibility issues, and where to get general assistance on using SiteImprove.

Recommended Workflow

The following workflow outlines the recommended steps for those using SiteImprove to make their websites more accessible:

  1. Once your pages have been assigned, you can navigate to your set of pages on the dashboard.
  2. Go to the Accessibility sub-menu and select the Issues tab.
  3. Drop down the “Responsibility” filter and choose the option that best suits your role.
  4. Start fixing issues as suggested in Siteimprove, until no more pages have that error. There are a few approaches you could try:
    • Start with the most occurrences and work your way down
    • Knock out the issues with fewer occurrences, and work your way up.
    • Work on issues related to certain areas to address (images, links, forms, etc.)
  5. Repeat step 4 with all errors and warnings until all pages are fixed.

Quick tips

  • Your choices under Responsibility will be either Editor (for content), Developer, or Webmaster.
  • If you use Atlassian JIRA or another kind of workflow app, you could manually add errors as tickets to keep track of progress.

Issues and Potential Issues

There are two types of accessibility flags in Siteimprove: issues and potential issues.


Issues are accessibility errors that are automatically found with the platform's crawler. This includes flags like missing attributes on certain elements, links that share link text but go to different URLs, and headings that aren't structured predictably.

Issues are a must-fix, and won't be dismissed until the issue is resolved.

Potential Issues

Potential issues are accessibility concerns that can't be automatically determined or 100% certain by the crawler. These need human review in order to determine if it's an issue or not. Some flags are whether captions are on a video, or if multiple links go to the same page.

Siteimprove will guide you through a series of questions to figure out if a potential issue is a true issue. Learn more about reviewing potential issues in Siteimprove.

Enroll in SiteImprove Academy (Optional)

SiteImprove now offers optional accessibility courses for content editors, designers, developers, and leadership.


four courses for developers, designers, and leadership outlines
outline example of accessibility for designers course

If you are already enrolled in SiteImprove, you can access the courses by going to the Help Center and Academy dropdown in the banner. If you are not enrolled in SiteImprove but would like access to the course, please fill out the academy enrollment form to be added to the platform.

Required fields are marked with an asterisk (*).

Please provide your affiliation with Western.
Please select the role/roles that best fit your position